1. Introduction et plusview
The Tenveo PTZ Conference System with MagiCall Speakerphone is an integrated solution designed for professional video and audio conferencing. This system combines a Full HD 1080P 60FPS PTZ camera with 3X optical zoom and a 114° wide-angle lens, along with a MagiCall Bluetooth speakerphone featuring 360° voice pickup and advanced noise reduction. It offers versatile connectivity options including USB 3.0, HDMI, RS485, and RS232, ensuring broad compatibility with various devices and conferencing platforms. This manual provides detailed instructions for setting up, operating, maintaining, and troubleshooting your conference system.
Image 1.1: The Tenveo PTZ Conference System, showcasing the camera and speakerphone components.
2. Contenu du colis
Veuillez vérifier que tous les articles listés ci-dessous sont inclus dans votre colis. Si des articles sont manquants ou endommagés, veuillez contacter le service client.
- Tenveo 3X Zoom PTZ Camera
- MagiCall Bluetooth Speakerphone
- Télécommande IR
- Adaptateur secteur DC12V
- Câble USB 3.0
- Support de montage mural
- Vis de montage
- Manuel de l'utilisateur (ce document)
Image 2.1: Visual representation of the Tenveo PTZ Conference System package contents, including camera, speakerphone, remote, and cables.
3. caractéristiques du produit
3.1 Fonctionnalités de la caméra PTZ
- Résolution vidéo : Full HD 1080P at 60 frames per second (FPS)
- Zoom optique : 3X optical zoom for clear close-ups
- Large View Angle: Champ de 114° View (FOV)
- Capteur: 1/2.8" SONY CMOS sensor (2.38 Megapixels)
- Plage de panoramique/inclinaison : 350° horizontal (±175°) and 180° vertical (±90°) rotation
- Sorties vidéo: USB 3.0, HDMI
- Interfaces de contrôle : RS232, RS485 for external control
- Présélections: Supports up to 255 preset positions (PELCO-D), 7 (VISCA), 32 (PELCO-P)
Image 3.1: Illustration of the camera's 3X optical zoom capability, ensuring clear details.
Image 3.2: The camera's 114° ultra-wide field of view, suitable for capturing all participants in a meeting room.
3.2 MagiCall Bluetooth Speakerphone Features
- Détection vocale : 360° omnidirectional microphone array with 6m (20ft) pickup radius
- Traitement audio: Built-in echo cancellation and noise reduction technology
- Connectivité : USB, Wireless, and Bluetooth 5.0
- Batterie: 8000mAh lithium battery, providing up to 14 hours of call time and 12 hours of music time. Max 3-hour charge time.
- Afficher: OLED screen for clear battery status and operational indicators
- Contrôles : Intuitive screen-touch buttons for volume, mute, and call management
Image 3.3: Diagram illustrating the 360° omnidirectional sound pickup capability of the MagiCall speakerphone.
Image 3.4: The MagiCall M5 speakerphone, highlighting its environmental noise-reduction and echo cancellation features.
3.3 General System Features
- Prêt à l'emploi : Aucun pilote supplémentaire n'est requis pour la plupart des systèmes d'exploitation.
- Compatibilité universelle: Compatible with major conferencing applications like Zoom, Microsoft Teams, Google Meet, FaceTime, OBS, and YouTube.
- Support du système d'exploitation: Windows 7/8.1/10, Mac, Linux, and Android systems.
- Options d'installation : Supports desktop, monitor, wall, or ceiling mounting for the camera.
4. Instructions de configuration
4.1 Déballage et placement
- Retirez soigneusement tous les composants de l'emballage.
- Placement de la caméra: Position the PTZ camera on a stable surface (desktop, monitor) or mount it on a wall or ceiling using the provided bracket and screws. Ensure the camera has a clear line of sight to the meeting area.
- Speakerphone Placement: Place the MagiCall speakerphone centrally among participants to optimize voice pickup and distribution.
Image 4.1: Various installation options for the PTZ camera, including desktop, tripod, ceiling, and wall mounting.
4.2 Alimentation et connectivité
- Connexion électrique : Connect the DC12V power adapter to the camera and plug it into a power outlet.
- Camera to Computer (USB): Connect the provided USB 3.0 cable from the camera's USB port to an available USB port on your computer.
- Camera to Display (HDMI): For direct video output to a display, connect an HDMI cable from the camera's HDMI port to your monitor or TV.
- Connexion haut-parleur :
- USB: Connect the speakerphone to your computer via a USB cable.
- Bluetooth : Turn on the speakerphone and enable Bluetooth on your device. Select "MagiCall M5" from the list of available Bluetooth devices to pair.
- Sans fil: Use the provided wireless dongle (if applicable) by plugging it into your computer's USB port.
- Serial Control (Optional): If using an external joystick controller, connect it to the camera via the RS232 or RS485 ports.
Image 4.2: Diagram showing the various connection ports on the PTZ camera, including USB 3.0, HDMI, RS232, RS485, and power input.
Image 4.3: The MagiCall speakerphone highlighting its easy setup via USB, wireless, and Bluetooth connections.
4.3 Sélection du logiciel
Once connected, your computer should automatically recognize the camera and speakerphone as audio and video devices. Open your preferred video conferencing application (e.g., Zoom, Microsoft Teams, Google Meet) and navigate to its audio and video settings. Select the Tenveo camera as your video input and the MagiCall speakerphone as your audio input and output device.
5. Mode d'emploi
5.1 Mise sous/hors tension
Press the power button on the IR remote control or directly on the camera/speakerphone to turn the devices on or off.
5.2 Camera Control (PTZ and Zoom)
Use the included IR remote control to manage camera movements and zoom:
- Panoramique/Inclinaison : Utilisez les flèches directionnelles pour déplacer la caméra horizontalement (panoramique) et verticalement (inclinaison).
- Zoom: Use the 'ZOOM +' and 'ZOOM -' buttons for optical zoom. There are separate buttons for slow and fast zoom adjustments.
- Se concentrer: Use the 'FOCUS +' and 'FOCUS -' buttons to adjust focus. The camera supports auto-focus by default.
- Présélections: To set a preset position, move the camera to the desired view, then press the 'PRESET' button followed by a number (1-9). To recall a preset, press the number button.
- Remise à zéro: Press the 'RESET' button to return the camera to its default home position.
Image 5.1: Detailed layout of the IR remote control, showing buttons for PTZ, zoom, focus, and preset functions.
Image 5.2: Illustration of setting and recalling camera presets for quick adjustments during meetings.
5.3 Speakerphone Control
The MagiCall speakerphone features intuitive screen-touch buttons:
- Volume: Utilisez les boutons « + » et « - » pour régler le volume du haut-parleur.
- Muet: Press the microphone icon to mute or unmute the microphone.
- Gestion des appels : Use the call answer/end buttons for managing calls when connected via Bluetooth or USB.
- État de la batterie : The OLED display shows the current battery level.
Image 5.3: The MagiCall M5 speakerphone with its compact design and screen-touch buttons for easy control.
6. Entretien
Proper maintenance ensures the longevity and optimal performance of your Tenveo conference system.
- Nettoyage: Use a soft, dry cloth to clean the camera lens and the surfaces of both devices. Avoid using liquid cleaners, solvents, or abrasive materials, as these can damage the components.
- Stockage: Lorsqu'il n'est pas utilisé pendant une période prolongée, rangez le système dans un endroit frais et sec, à l'abri de la lumière directe du soleil et des températures extrêmes.
- Mises à jour du micrologiciel : Periodically check the official Tenveo webConsultez le site pour connaître les mises à jour du micrologiciel disponibles. Maintenir le micrologiciel de votre appareil à jour peut améliorer ses performances et ajouter de nouvelles fonctionnalités.
- Battery Care (Speakerphone): For optimal battery life, avoid fully discharging the speakerphone battery frequently. Charge it regularly, even if not in constant use.
7. Dépannage
If you encounter issues with your Tenveo conference system, refer to the following troubleshooting guide:
| Problème | Cause possible | Solution |
|---|---|---|
| Aucune sortie vidéo de la caméra |
|
|
| No audio from speakerphone or microphone not working |
|
|
| PTZ camera not responding to remote control |
|
|
| Poor image quality (blurry, dark, grainy) |
|
|
| Echo or excessive background noise during calls |
|
|
If the problem persists after trying these solutions, please contact Tenveo customer support for further assistance.
8. Spécifications
8.1 Spécifications de la caméra
- Capteur: 1/2.8" SONY CMOS (2.38 Megapixels)
- Résolution vidéo : 1080P à 60FPS
- Zoom optique : 3X
- Domaine de View (FOV) : 114°
- Rotation panoramique : 350° (±175°)
- Rotation d'inclinaison : 180° (±90°)
- Sortie vidéo : USB 3.0, HDMI
- Interface de contrôle : RS232, RS485
- Présélections: 255 (PELCO-D), 7 (VISCA), 32 (PELCO-P)
8.2 Speakerphone Specifications (MagiCall M5)
- Plage de captation vocale : 6 mètres (20 pieds)
- Connectivité : USB, Wireless, Bluetooth 5.0
- Capacité de la batterie : 8000mAh
- Temps d'appel: Jusqu'à 14 XNUMX heures
- Heure de la musique : Jusqu'à 12 XNUMX heures
- Temps de charge : Max 3 heures
- Caractéristiques: Echo Cancellation, Noise Reduction, 360° Omnidirectional Microphone
8.3 Spécifications générales du système
- Compatibilité: Windows 7/8.1/10, Mac, Linux, Android
- Options de montage : Desktop, Monitor, Wall, Ceiling
- Poids de l'article : Environ 7.34 livres (système complet)
- Dimensions du colis : 11.77 x 10.12 x 8.11 pouces
9. Garantie et assistance
Tenveo is committed to providing high-quality products and excellent customer service.
- Garantie: Ce produit bénéficie d'une garantie de 3 ans à compter de la date d'achat.
- Support technique : Lifetime technical support is available for all Tenveo products.
- Garantie de remboursement : A 30-day money-back guarantee is offered for a risk-free purchase.
- Contacter le support : For any inquiries, technical assistance, or warranty claims, please contact us via email at: tenveo_amazon@tenveo.com.