Ascom is a global telecommunications company specializing in healthcare ICT, mobile workflow solutions, and wireless on-site communications for enterprise and industrial sectors.
Ascom is a global telecommunications company focusing on wireless on-site communications and workflow orchestration. Headquartered in Baar, Switzerland, Ascom provides mission-critical solutions for healthcare, industry, retail, and security sectors. Their product lineup includes ruggedized mobile devices like the Myco smartphone, nurse call systems, and comprehensive wireless infrastructure.
Technical documentation, including Declaration of Conformity and User Manuals, can be found via the Ascom eIFU portal. For corporate inquiries, Ascom maintains a global presence with subsidiaries in 18 countries.
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User manuals and Quick Reference Guides for Ascom products, such as the Myco smartphone series, are available at the official Ascom eIFU portal (www.ascom.com/eifu) or the manuals directory on this page.
The Ascom Myco 4 features a hot-swap battery (Art.No. 660733). To replace it, slide the battery cover lock to the right, lift the battery out while holding the clip, and insert a fully charged battery within 60 seconds to maintain operation without powering down.
Ascom handsets should only be charged using approved Ascom chargers, such as the Desktop Charger (DC5-AAAB), Rack Charger (CR7-AAAA), or Battery Pack Charger (CR8-AAAA). Connection via USB-C cable is also supported on some models.
You can unlock the handset using the power button (which may include a biometric fingerprint reader) or by entering your configured PIN, pattern, or password via the screen lock settings.
For technical assistance, it is recommended to contact your local system administrator or authorised Ascom partner. General inquiries can be directed to info@ascom.com.