PG Split System Air Conditioner 12,000 BTU Heat Pump User Manual
Model: PG-12S14HP-C/PG-12S14HP-E
Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your PG Split System Air Conditioner with Heat Pump. Please read this manual thoroughly before using the unit and keep it for future reference.
The PG Mini Split Air Conditioner delivers 12,000 BTU of cooling power, suitable for rooms up to approximately 700 sq ft. It features inverter technology for energy-efficient performance and consistent temperature control. With built-in Wi-Fi connectivity, you can control the unit remotely using your smartphone. The use of R-32 refrigerant makes it an environmentally friendly choice. The heat pump functionality provides both heating and cooling for year-round comfort.
Caractéristiques principales :
- Capacité de refroidissement de 12,000 BTU : Ideal for rooms up to 700 sq ft.
- Technologie Inverter : Ensures energy-efficient performance and stable temperature control.
- Connectivité Wi-Fi : Allows remote operation via smartphone.
- Réfrigérant R-32 : Eco-friendly refrigerant with low global warming potential.
- Fonction de la pompe à chaleur : Offers both heating and cooling functionalities for all-season use.

Image: The PG Split System Air Conditioner indoor unit effectively distributing both cool and warm air, highlighting its dual heating and cooling capabilities for comprehensive climate control.
Consignes de sécurité
AVERTISSEMENT: Failure to follow these instructions could result in electric shock, fire, property damage, or personal injury.
- Installation professionnelle : This split system air conditioner requires professional installation by a qualified HVAC technician. Do not attempt to install the unit yourself.
- Sécurité électrique : Ensure the unit is connected to a properly grounded 230V power supply. Do not use extension cords. Disconnect power before any maintenance or cleaning.
- Réfrigérant: This unit uses R-32 refrigerant. Only qualified personnel should handle refrigerant. Improper handling can cause injury or environmental damage.
- Dégagements : Maintain adequate clearances around both indoor and outdoor units for proper airflow and safe operation.
- Enfants et animaux domestiques : Tenez les enfants et les animaux domestiques éloignés de l'appareil pendant son fonctionnement et son entretien.
- Matériaux inflammables : Do not store or use flammable liquids or gases near the air conditioner.
Composants du produit
Your PG Split System Air Conditioner package includes the following items:
- Unité intérieure
- Unité extérieure
- Télécommande
- Installation Kit (typically includes copper tubing, communication wire, drain hose, and wall sleeve - consult installer for exact contents)
- Manuel de l'utilisateur (ce document)
Configuration et installation
Installation of the PG Split System Air Conditioner must be performed by a certified HVAC professional. This ensures proper functioning, safety, and compliance with local regulations.
Étapes d'installation (Plus de détails)view (pour les professionnels) :
- Sélection du site : Choose appropriate locations for both indoor and outdoor units, considering airflow, drainage, and structural support.
- Montage: Securely mount the indoor unit to the wall and the outdoor unit on a stable, level surface.
- Tuyauterie de réfrigérant : Connect the refrigerant lines between the indoor and outdoor units, ensuring proper vacuum and leak testing.
- Câblage électrique: Connect the power supply (230V) and communication wiring according to the wiring diagram provided with the unit.
- Drainage: Install the condensate drain line to ensure proper water removal.
- Vérification du système : Perform a thorough system check, including refrigerant charge verification and test run.
For detailed installation instructions, refer to the separate Installation Manual provided to your professional installer.

Image: The indoor unit of the PG Split System Air Conditioner, neatly mounted on a wall, illustrating a typical installation scenario.
Mode d'emploi
Your PG Split System Air Conditioner can be controlled using the included remote control or via the Wi-Fi smart control feature on your smartphone.
Fonctionnement de la télécommande:
The remote control allows you to adjust various settings for optimal comfort. Ensure the remote has batteries installed (requires 2 AAA batteries, not included).

Image: The remote control for the PG Split System Air Conditioner, displaying its LCD screen and various function buttons for temperature, mode, fan speed, and special features.
Fonctions de la télécommande :
- Écran LCD : Shows current temperature setting (°C/°F), fan mode, and operational status.
- Bouton marche/arrêt : Turns the AC unit on or off.
- Bouton Mode : Cycles through different operating modes: Cool, Heat, Fan, and Auto.
- Bouton du ventilateur : Permet de régler la vitesse du ventilateur (par exemple, Faible, Moyenne, Élevée, Automatique).
- Bouton de chauffage : Active la fonction de chauffage.
- Bouton TEMP : Switches between Fahrenheit (°F) and Celsius (°C) temperature display.
- Bouton Turbo : Boosts cooling or heating to maximum for rapid temperature adjustment.
- Bouton de veille : Enables sleep mode, which gradually adjusts temperature for nighttime comfort and energy efficiency.
- Bouton de minuterie : Sets a countdown timer to automatically turn the AC on or off after a set duration.
- Bouton lumineux : Controls the display backlight or AC panel lighting.
Contrôle intelligent Wi-Fi :
Control your air conditioner remotely using your smartphone. Download the dedicated PG smart home app (refer to the app store for "PG Smart AC" or similar). Follow the in-app instructions to connect your unit to your home Wi-Fi network.

Image: A smartphone displaying the PG smart control application, illustrating how users can remotely manage their air conditioner settings, including temperature and mode.
The Wi-Fi smart control allows you to:
- Allumez/éteignez l'appareil.
- Ajustez les paramètres de température.
- Change operating modes (Cool, Heat, Fan, Auto).
- Définissez des horaires et des minuteries.
- Monitor energy consumption (if available in app).
- Integrate with smart home systems like Alexa and Google Home.
Caractéristiques spéciales :
Mode veille:
Designed for nighttime comfort and energy efficiency, Sleep Mode gradually adjusts the temperature while you sleep, preventing overcooling or overheating and reducing energy consumption.

Image: A serene bedroom scene with individuals sleeping, emphasizing the quiet operation and comfortable temperature regulation provided by the air conditioner's Sleep Mode.
4D Air Supply:
The unit features 4D Air Supply technology, which optimizes airflow to avoid direct blowing, enhancing comfort by distributing air more evenly throughout the room.

Image: The indoor unit of the air conditioner demonstrating its 4D Air Supply feature, which ensures comfortable and indirect airflow distribution throughout the room.
Entretien
Un entretien régulier garantit des performances optimales et une longue durée de vie à votre climatiseur. Coupez toujours l'alimentation électrique avant toute intervention.
Nettoyage du filtre à air :
- Fréquence: Nettoyez les filtres à air toutes les 2 à 4 semaines, ou plus fréquemment si l'appareil est utilisé intensivement ou dans des environnements poussiéreux.
- Accéder: Open the front panel of the indoor unit and remove the air filters.
- Nettoyage: Wash filters with lukewarm water and a mild detergent. Rinse thoroughly and allow them to air dry completely before reinstallation. Do not expose to direct sunlight.
- Réinstallation : Insert the dry filters back into the indoor unit and close the front panel.
Nettoyage de l'unité extérieure :
Periodically check the outdoor unit for debris, leaves, or dirt that may obstruct airflow. Carefully remove any obstructions. Do not spray water directly onto electrical components.
Service professionnel :
It is recommended to have a qualified technician perform annual maintenance, including checking refrigerant levels, cleaning coils, and inspecting electrical connections.
Dépannage
Avant de contacter le service client, review Voici les problèmes courants et leurs solutions :
| Problème | Cause possible | Solution |
|---|---|---|
| L'unité ne s'allume pas. | Pas d'alimentation électrique ; piles de la télécommande déchargées ; disjoncteur déclenché. | Vérifiez la connexion électrique ; remplacez les piles de la télécommande ; réinitialisez le disjoncteur. |
| Refroidissement/chauffage insuffisant. | Dirty air filters; Blocked outdoor unit; Incorrect mode setting; Room size too large. | Clean air filters; Clear obstructions from outdoor unit; Select correct mode (Cool/Heat); Ensure unit capacity matches room size. |
| Bruit inhabituel. | Pièces détachées ; débris dans le ventilateur ; appareil non nivelé. | Contact professional service; Check for debris; Ensure unit is level. |
| Fuite d’eau de l’unité intérieure. | Canalisation d'évacuation bouchée ; installation incorrecte. | Clear drain pipe; Contact professional service for inspection. |
Si le problème persiste après avoir essayé ces solutions, veuillez contacter le service client.
Caractéristiques
Detailed technical specifications for the PG Split System Air Conditioner:
| Fonctionnalité | Spécification |
|---|---|
| Marque | PG |
| Numéro de modèle | PG-12S14HP-C/PG-12S14HP-E |
| Puissance de refroidissement | 12,000 unités thermiques britanniques (BTU) |
| Heating/Cooling Function | Yes (Heat Pump) |
| Capacité | 1 tonne |
| Coefficient d'efficacité énergétique saisonnière (SEER) | 17 |
| Réfrigérant | R-32 |
| Voltage | 230 volts |
| Quoitage | 1220 watts |
| Niveau de bruit | 49 décibels |
| Dimensions du produit (unité intérieure) | 20.07 po P x 27.55 po L x 11.88 po H (dimensions approximatives) |
| Poids de l'article | 24.3 pounds (approximate, likely indoor unit) |
| Type d'installation | Système Split |
| Caractéristiques spéciales | Inverter Compressor, Remote Controlled, Sleep Mode, Wi-Fi Connectivity |
| Consommation annuelle d'énergie | 530 kilowattheures par an |
Garantie et assistance
For warranty information, please refer to the warranty card included with your product or contact PG customer support directly. Keep your purchase receipt as proof of purchase.
If you require technical assistance, troubleshooting beyond this manual, or have questions regarding your PG Split System Air Conditioner, please contact PG Customer Support. You can often find contact information on the manufacturer's website or through the retailer where you purchased the unit.
Thank you for choosing PG.