Veise VE012W Wi-Fi Fingerprint Smart Lock User Manual

Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Veise VE012W Built-in WiFi Fingerprint Smart Lock. This smart lock offers multiple keyless entry options, remote control via a mobile app, and compatibility with voice assistants for enhanced security and convenience.

Caractéristiques principales

• Système d'entrée sans clé 6 en 1 : Unlock using the app, fingerprint (stores 20), unlimited one-time codes, 100 custom PINs, 2 physical keys, or voice commands. All methods are remotely programmable via the app.
• Wi-Fi intégré: Control your lock remotely from anywhere using the app. No additional hub is required. Remotely lock/unlock, check status, and manage access.
• Fast, Secure AI Fingerprint: AI self-learning chip recognizes fingerprints in 0.2 seconds with 99.99% accuracy, improving over time.
• Seamless Voice Control: Compatible avec Amazon Alexa et Google Assistant pour une utilisation mains libres.
• Multiple Password Types & Anti-Peeping: Manage permanent, recurring, time-limited, or one-time codes. Anti-peeping feature allows random numbers before/after the correct password to prevent leakage.
• Auto-Lock & One-Touch Lock: Enable auto-lock (10-180 seconds) via the app or use one-touch lock on the keypad. Features a vacation away mode.
• Real-Time Alerts and Monitoring: Receive instant app notifications for lock/unlock events and view detailed access logs.
• Security & Durability: BHMA/ANSI Grade 3 certified, solid zinc alloy, IP55 waterproof. 8-battery design for stronger signal stability and longer battery life. AES-128 encryption for local data storage.
• Installation facile à faire soi-même : All hardware included, requires only a screwdriver. Fits most standard U.S. doors (1-3/8" to 2" thick) and works for both left- and right-handed doors.

Figure 1: Versatile Access Options for the Veise VE012W Smart Lock.

Figure 2: Built-in WiFi for remote access and management.

Guide d'installation

The Veise VE012W Smart Lock is designed for easy DIY installation, requiring only a screwdriver. Please follow these steps carefully. For a visual guide, refer to the installation video below.

Vérifications avant l'installation

• Assurez-vous que l'épaisseur de votre porte est comprise entre 1-3/8" et 2" (35 mm à 50 mm).
• Verify the hole diameter is 1-1/2" to 2-1/8" (38mm to 54mm).
• Check the backset: 2-3/8" or 2-3/4" (60mm or 70mm).
• Confirm the bore diameter is 1" (25mm).
• Ensure the door frame is properly aligned and free of obstructions. The hole in the door frame should be a minimum depth of 1" (25mm).

Figure 3: Door Measurement Requirements.

Figure 4: Included Hardware Components.

Installation étape par étape

1. Installez le loquet et la gâche : Insert the latch into the door edge. Ensure the "up" marking is facing upwards. Adjust the backset if necessary (60mm or 70mm). Secure the strike plate on the door frame. Test the latch bolt for smooth extension and retraction. Keep the latch bolt fully retracted (unlocked position) during installation.
2. Installer l'assemblage extérieur : Route the cable below the latch and insert the torque blade through the latch slot. If the hole diameter is 1-1/2" (38mm), remove the spacer from the exterior assembly.
3. Installez la plaque de montage : Attach the mounting plate to the door, ensuring the torque blade passes through the center hole. Secure it with the provided mounting plate screws.
4. Installez l'assemblage intérieur : Ensure the latch is retracted. Remove the battery cover. Connect the cable connectors, ensuring correct orientation. Keep the thumb turn vertical and the torque blade horizontal. Attach the interior assembly to the mounting plate and tighten the three screws. Use the correct screws to avoid short-circuiting.
5. Install Batteries and Distinguish Door Direction: First, seat the ribbon in the groove, then place the battery over it. Insert 8 AA alkaline batteries (non-rechargeable). Attach the battery cover. The lock will automatically identify the door direction. If the lock was powered on before installation, reset it manually after installation.

Vidéo d'installation

Mode d'emploi

Your Veise VE012W Smart Lock offers multiple convenient ways to secure and access your home.

Méthodes de déverrouillage et de verrouillage

• Empreinte digitale: Place your registered finger on the fingerprint sensor. The lock will unlock in 0.2 seconds.
• Code PIN: Enter your custom PIN code on the digital keypad. Use the anti-peeping feature by entering random numbers before and after your actual code.
• Application mobile : Use the dedicated mobile app (KK Home App or similar) to remotely lock or unlock your door from anywhere with a Wi-Fi connection.
• Clé physique : Use one of the two provided mechanical keys for traditional unlocking.
• Commandes vocales : Integrate with Amazon Alexa or Google Assistant to lock or unlock your door using voice commands.
• Verrouillage automatique: Enable the auto-lock feature in the app to automatically lock the door after a set period (10-180 seconds) once closed.
• Verrouillage en une touche : Press the lock button on the keypad to instantly lock the door when leaving.

Figure 5: Fast Fingerprint Recognition.

Figure 6 : Commande vocale avec Alexa et Google Assistant.

Gestion des applications

• Gestion des utilisateurs : Add or remove users, assign different access permissions (owner, administrator, guest).
• Journaux d'accès : View detailed records of who entered/exited, their method (fingerprint/code/key), and the exact time.
• Notifications en temps réel : Receive instant alerts on your smartphone when the door is locked or unlocked, or if there are improper unlock attempts.
• Password Customization: Create permanent, recurring, time-limited, or one-time codes for various users (family, cleaners, guests, deliveries).
• Vacation Away Mode: Activate this mode for enhanced security when you are away for extended periods.

Figure 7: Personalized Codes and App Management.

Figure 8: Instant Alerts and Monitoring.

Entretien

Un entretien approprié garantit la longévité et les performances optimales de votre serrure intelligente.

Remplacement de la batterie

• The lock uses 8 AA alkaline batteries (not included). Please use only new, non-rechargeable alkaline batteries.
• You will receive low-battery alerts via the app and the keypad backlight. Replace batteries promptly when alerted.
• To replace, remove the battery cover on the interior assembly, replace all 8 batteries, ensuring correct polarity, and then reattach the cover.

Figure 9: Battery Compartment and Battery Life.

Figure 10: Low Battery Alarm Notification.

Durabilité et entretien

• The lock is built with solid zinc alloy and is IP55 waterproof, ensuring reliable performance in humid conditions and various weather.
• It operates effectively in temperatures from -4°F to 129°F.
• Regularly check for any loose screws or components and tighten them as needed.
• Clean the keypad and fingerprint sensor with a soft, dry cloth. Avoid abrasive cleaners.

Figure 11: Security and Durability Features.

Figure 12: Weather Resistance.

Dépannage

If you encounter issues with your Veise VE012W Smart Lock, refer to the common solutions below or watch the troubleshooting video.

Problèmes courants et solutions

• Lock cannot be locked or unlocked:
  • Confirm correct installation: Ensure the thumb turn is vertical and the torque blade is horizontal. The latch should be fully retracted.
  • Reset the lock: Use the reset tool to press and hold the Reset Button for 5 seconds. Continue holding until you hear a long beep and the latch bolt automatically extends.
• Batterie faible : Replace all 8 AA alkaline batteries immediately upon receiving a low battery alert.
• Empreinte digitale non reconnue : Assurez-vous que votre doigt est propre et sec. Essayez de réenregistrer votre empreinte digitale dans l'application.
• Code PIN non fonctionnel : Double-check the PIN code. Ensure the anti-peeping feature is used correctly if enabled.
• Problèmes de connectivité de l'application : Ensure your Wi-Fi network is stable and the lock is within range. Restart your router and the lock if necessary.

Dépannage vidéo

Caractéristiques

Garantie et support client

Veise is committed to providing excellent customer service and product reliability.

• Garantie: Comes with a 2-year full-unit warranty and lifetime maintenance for mechanical components.
• Assistance téléphonique : Reliable lifetime U.S.-based phone support available Monday–Friday, 9 AM–5 PM PST. Call +1 (855) 400-3853.
• Service de messagerie : 24/7 email service from the Veise professional team at support@iveise.com.

Figure 13: Veise Customer Support Information.