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The ARRIS SURFboard SB6190-RB is a DOCSIS 3.0 cable modem designed to provide high-speed internet access. It supports up to 32 downstream and 8 upstream channels, making it suitable for internet speed plans up to 800 Mbps. This modem features a 1 Gigabit Ethernet port for connecting to a Wi-Fi router or other devices. It is important to note that this modem does not include Wi-Fi functionality and does not support cable digital voice service.
The SB6190-RB is approved for use with various US cable internet providers, including Cox and Xfinity. It is not compatible with Fiber Optic, DSL, or Satellite internet service providers such as AT&T, CenturyLink, Verizon, or Frontier.
Contenu du colis
The package for your ARRIS SURFboard SB6190-RB cable modem should contain the following items:
- SURFboard Cable Modem SB6190-RB DOCSIS 3.0
- Adaptateur secteur
- Câble Ethernet
- Guide de démarrage rapide (le cas échéant)
Instructions d'installation
Follow these steps to set up your ARRIS SURFboard SB6190-RB cable modem:
- Connectez le câble coaxial : Connect one end of the coaxial cable to the cable wall outlet and the other end to the Cable port on the back of your SB6190-RB modem. Ensure the connection is finger-tight.
- Connectez le câble Ethernet : Connect one end of the Ethernet cable to the Ethernet port on the back of your SB6190-RB modem and the other end to the WAN (Internet) port on your Wi-Fi router. If you are connecting directly to a computer, connect the Ethernet cable from the modem to the Ethernet port on your computer.
- Connectez l'adaptateur secteur : Connect the power adapter to the Power port on the back of your SB6190-RB modem and then plug the other end into an electrical wall outlet.
- Mise sous tension : The modem will automatically power on. Wait for the front panel LED indicators to stabilize. The Power, Receive, Send, and Online LEDs should be solid blue or green, indicating a successful connection.
- Activate with your Internet Service Provider (ISP): You will need to contact your ISP to activate your new modem. Provide them with the MAC address (CM MAC) and Serial Number (SN) located on the label on the bottom or back of your modem.
Image : Arrière view of the ARRIS SB6190-RB modem, highlighting the coaxial cable input, Ethernet port, and power connection.
Image : Avant view of the ARRIS SB6190-RB modem, showing the LED status lights.
Vidéo de démonstration de l'installation
Video: A user demonstrates connecting the ARRIS SB6190-RB cable modem to a network switch and a Google Home router, highlighting its capability to handle multiple devices and streaming services simultaneously.
Video: A user shows the ARRIS SB6190-RB modem connected to a Wavlink router, emphasizing its reliable performance with Cox internet and ease of setup.
Utilisation du modem
Once your modem is successfully set up and activated, it will automatically provide internet access through its Gigabit Ethernet port. You can connect a single device directly or connect a Wi-Fi router to distribute internet wirelessly to multiple devices.
Indicateurs LED
The front panel LEDs provide status information about your modem's operation:
- Power (Green/Blue): Solid indicates the modem is powered on.
- Receive (Blue): Solid blue indicates at least one downstream channel is bonded. Blinking indicates scanning for downstream channels.
- Send (Blue): Solid blue indicates at least one upstream channel is bonded. Blinking indicates scanning for upstream channels.
- Online (Blue): Solid blue indicates the modem is online and connected to the internet. Blinking indicates scanning for an internet connection.
- Link (Green/Blue): Indicates Ethernet connection status.
Image : Avant view of the ARRIS SB6190-RB modem with its status lights illuminated, indicating operational status.
Entretien
To ensure optimal performance and longevity of your ARRIS SB6190-RB modem, consider the following maintenance tips:
- Placement: Place the modem in a well-ventilated area to prevent overheating. Avoid enclosed spaces or direct sunlight.
- Nettoyage: Nettoyez régulièrement l'extérieur du modem avec un chiffon doux et sec. N'utilisez pas de nettoyants liquides ni d'aérosols.
- Connexions de câble : Ensure all cable connections (coaxial, Ethernet, power) are secure and not damaged.
- Mises à jour du micrologiciel : Les mises à jour du micrologiciel sont généralement gérées par votre fournisseur d'accès Internet. N'essayez pas de mettre à jour le micrologiciel manuellement, sauf indication contraire de votre fournisseur d'accès.
Dépannage
If you experience issues with your ARRIS SB6190-RB modem, try the following troubleshooting steps:
- Vérifiez les indicateurs LED : Refer to the "Operating the Modem" section to understand the meaning of the LED lights. If any critical lights (Power, Receive, Send, Online) are off or blinking unexpectedly, it indicates a connection issue.
- Power Cycle the Modem: Disconnect the power adapter from the modem, wait for about 10-15 seconds, and then reconnect it. Allow the modem a few minutes to restart and re-establish its connection.
- Vérifiez les connexions des câbles : Ensure all coaxial and Ethernet cables are securely connected to the modem and the respective outlets/devices.
- Verify ISP Service: Contactez votre fournisseur d'accès Internet pour confirmer qu'il n'y a pas de coupure de service.tages in your area and that your modem is properly provisioned on their network.
- Réinitialiser aux paramètres d'usine : If instructed by your ISP, you may need to perform a factory reset. This typically involves pressing and holding a small reset button on the modem for several seconds. Note: A factory reset will erase any custom settings.
Dépannage vidéo
Video: A short video demonstrating a modem that does not finish syncing, which can be a common troubleshooting scenario. (Note: This is a short preview video.)
Caractéristiques
| Fonctionnalité | Description |
|---|---|
| Marque | Commscope (ARRIS) |
| Modèle | SB6190-RB |
| Type de modem | Modem câble |
| Norme DOCSIS | DOCSIS 3.0 |
| Liaison de canaux | 32 en aval x 8 en amont |
| Max Downstream Data Rate | 800 Mbps |
| Max Upstream Data Rate | 262 Mbps |
| Ports Ethernet | 1 port Ethernet Gigabit |
| Wifi | Non inclus |
| Digital Voice Service | Non pris en charge |
| Dimensions (L x l x H) | 5.13"L x 1.75"l x 5.25"H |
| Poids | 1.1 livres |
| Code UPC | 612572213759 |
Informations sur la compatibilité
Image: Detailed compatibility information for the ARRIS SB6190-RB modem, including supported speeds and compatible internet service providers.
Image: A speed comparison chart illustrating the modem's performance with Cox and Xfinity internet services.
Garantie et assistance
The ARRIS SURFboard SB6190-RB cable modem typically comes with a 1-year limited warranty. For specific warranty details and to initiate a claim, please refer to the warranty information provided with your product or contact the manufacturer directly.
For technical support, setup assistance, or troubleshooting, it is recommended to first contact your Internet Service Provider (ISP), as they manage the network connection and modem provisioning. For hardware-related issues not resolved by your ISP, you may contact ARRIS customer support.
