BACKWIN Manuals & User Guides

RETOUR est une marque d'électronique grand public exploitée par Guangzhou Backwin Technology Co., Limited, focused on delivering affordable and versatile audio solutions.

The company's product portfolio includes True Wireless Stereo (TWS) earbuds, neckband Bluetooth headsets, and multi-driver wired headphones designed for high-fidelity sound. BACKWIN products often feature noise-cancellation capabilities, ergonomic designs for sports and daily use, and extensive compatibility with mobile devices. The brand is well-regarded for its customer-centric approach, offering warranty support and 24-hour online service for its global user base.

• How do I pair my BACKWIN wireless earbuds?

  Remove the earbuds from the charging case to power them on automatically. Open your device's Bluetooth settings, search for the device name (e.g., 'BACKWIN X91'), and select it to connect.

• Que dois-je faire si un seul écouteur fonctionne ?

  Place both earbuds back into the charging case and delete the pairing history on your phone. Remove both earbuds simultaneously; they should flash red and blue to indicate they are pairing with each other before connecting to your phone.

• How good is the warranty on BACKWIN products?

  Many BACKWIN products come with a 2-year warranty service. If you experience issues such as charging failure or sound imbalance, you can contact their support for a replacement or refund.

• Pourquoi mes écouteurs ne se chargent-ils pas ?

  Ensure the charging contacts on both the earbuds and the case are clean. If the headphones have not been used for a long time, the battery may be completely depleted and require a longer charging session to reactivate.