1. Introduction
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Consignes de sécurité
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- N’exposez pas le terminal à des températures extrêmes, à l’humidité ou à la lumière directe du soleil.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Contenu du colis
Vérifiez que votre colis contient les éléments suivants :
- Verifone Vx520 Terminal
- Cordon d'alimentation
4. Terminal Overview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Figure 4.1 : Devant view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Composants clés :
- Afficher: High-contrast screen for transaction details and menu navigation.
- Clavier: Alphanumeric keys for data entry and function keys for menu selection.
- Lecteur de bande magnétique : Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Imprimante : Integrated thermal printer for receipts.
- Ports de communication : Located at the rear for power, Ethernet, and other peripheral connections.
5. Installation
5.1 Connexion de l'alimentation
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Branchez l'autre extrémité du cordon d'alimentation dans une prise électrique standard.
5.2 Connecting to Network (Optional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Ethernet : Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Accès à distance: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Chargement du rouleau de papier
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Fermez fermement le couvercle de l'imprimante jusqu'à ce qu'il s'enclenche.
- Tear off any excess paper.
6. Mode d'emploi
6.1 Mise sous/hors tension
- Mise sous tension : Appuyez sur le vert ENTRER key. The terminal will perform a self-test and display the idle screen.
- Éteindre: Appuyez et maintenez le bouton rouge ANNULER key until the terminal powers down.
6.2 Traitement des transactions
Follow the prompts on the terminal display for each transaction type.
- Carte à puce EMV : Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Carte à bande magnétique : Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Impression des reçus
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green ENTRER et rouge ANNULER keys to navigate through menus and confirm or cancel selections.
7. Entretien
7.1 Nettoyage du terminal
- Débranchez le cordon d’alimentation avant le nettoyage.
- Utilisez un chiffon doux et légèrement sec.amp, lint-free cloth to wipe the exterior of the terminal.
- N’utilisez pas de nettoyants abrasifs, de solvants ou d’aérosols.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 Remplacement du rouleau de papier
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 mises à jour du micrologiciel
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8. Dépannage
This section addresses common issues you might encounter with your Vx520 terminal.
| Problème | Cause possible | Solution |
|---|---|---|
| Le terminal ne s'allume pas. | Cordon d'alimentation débranché ; problème de prise électrique | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| L'imprimante ne fonctionne pas | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Erreur de communication | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Spécifications
Technical specifications for the Verifone Vx520 terminal:
- Nom du modèle : Vx520
- Série de modèle: Vx
- Fabricant: Vérifone
- Poids de l'article : 2.07 livres
- Dimensions du colis : 10.55 x 7.56 x 3.31 pouces
- Capacité de stockage en mémoire: 64 Mo
- Nombre de processeurs : 1
- Technologie de connectivité: NFC
- Interface matérielle: PCI
- Méthode de contrôle : Touche
- Technologie d'impression : Thermique
- Sortie imprimante : Monochrome
- Printer Ink Type: Transfert thermique
- Capacité maximale de la feuille d'entrée : 50
- Formats de supports pris en charge : A4
- Taille maximale du support : A4
- Taille de la feuille : 21.59 centimètres
- Résolution maximale d'impression en noir et blanc : 240 ppp
- Médias imprimés: Étiquettes
- Additional Printer functions: Imprimer uniquement
- Impression recto verso : Non
- Duplex: simplex
- Dossier spécial : Magnétique
- Couleur: Argent
- Utilisations spécifiques du produit : Entreprise
- Piles : 1 pile lithium-ion requise.
- Code à barres : 669909984073
- Code GTIN: 669909984073
10. Garantie et assistance
The Verifone Vx520 terminal comes with a garantie limitée. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com